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Shipping & Returns

Delivery

 

Companies, charges, options and times

Our couriers are Aramex.

You can choose how soon you would like your order to arrive at the Checkout with the option of regular and Next Day. We do not deliver at weekends or on bank holidays and you must place your order by 2pm for it to be processed on the next working day.

Standard delivery

We charge AED 20 for standard delivery on orders with a total weight of less than 500 grams, not including restricted items.

Delivery countries

We deliver Standard Delivery items to :

  • UAE

 

What to do if you do not recieve your delivery

Please allow 17 days from placing your order and then follow the instructions below :

  1. Contact our Online Customer Services Team who will try and track down your item for you.

Incorrect products received.

Sometimes we send substitute products because the one you have ordered is not available. If you have not agreed to the substitution and do not want the product, we will pay for the cost of returning it.

Please contact our customer services team on +971-4-454 1195 from 10am and 10pm Saturday to Thursday, or by email if you want to return a substitution.

Missing items from your order

We make every effort so that your order is correct at the time of packing. If there are items missing from your order however please contact our customer services team on +971-4-454 1195 from 10am and 10pm Saturday to Thursday, or by email as soon as possible after delivery.

Missed deliveries

Deliveries are made from Monday to Friday and not on weekends or Bank Holidays. Our courier will leave a card at the delivery address to confirm that they have tried to deliver your parcel. You must follow the instructions on the card to arrange re-delivery or to collect your order.

Returned packages

Sometimes we have packages returned to us because our couriers were unable to deliver them. We will attempt to contact you to find out if you would like your order re-sent or refunding if this happens. If we cannot contact you within two weeks of receiving your parcel back into our warehouse you will get a full refund (including delivery charges).

Delivery address

You can send your order to a different name or address as long as the delivery address is in one of the countries listed above. We do not support multiple delivery addresses.

You cannot change the address details or the delivery option selected when your order has been placed.

Click and collect

It is not yet possible for you to order from StickerSouq online and collect it from your nearest store.

Parcel tracking

We are unable to offer a tracking service at the moment. However, if you contact our online customer services team, they may be able to track an item for you in certain cases.

 

Returns


Returns policy

You may return a product within 17 days of it being dispatched to you, as long as it is in its original condition. Please email us with your order number and check that the item :

  • Is in original condition.
  • Was sold by StickerSouq and not by a third party seller.
  • Is returned within 17 days and in agreement with our returns policy.
  • Was delivered to a UAE address and is being returned from within the UAE.

StickerSouq are not responsible for any postal charges.

You will not get a free return if :

  • You have removed the packaging. You have had the item for more than 28 days.

Please send your return to the following address :

StickerSouq 
Sadaf 6 
Jumeirah Beach Residences
Dubai, UAE

StickerSouq website refund policy

If you need to return an online order please repackage the products securely and send them back to us within 28 days to :

StickerSouq 
Sadaf 6 
Jumeirah Beach Residences
Dubai, UAE

Returns must be in their original condition and packaging with any security seals unbroken.

You must include :

  • The reason for the return;
  • the invoice number; and
  • your email address or telephone number.

Also tell us if you would like a refund or a replacement.

We recommend that you use an insured mail service because if we do not receive your item, we cannot refund or replace it.

Returns policy exceptions

Pre-cut ribbon and fabric are not covered by our standard returns policy as they are unlikely to be resold. We are also DO NOT accept refunds on ANY PERSONALISED items due to the nature of the product and restrictions with Royal Mail.

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